Shipping & Delivery Policy
Key protections at a glance
- Free delivery, freight included — curbside to the 48 contiguous states, orders up to 9 pallets.
- 75 cu ft per pallet (75 cu ft) — shipped by freight; the carrier calls to schedule.
- Inspect before you sign — note any damage on the receipt; report hidden damage within 5 business days.
- Damaged in transit? We replace it free of charge or refund it — your choice — and handle the carrier claim.
1. Free delivery to the 48 contiguous states
Delivery is free — freight is included in the price you see at checkout. We ship by the pallet or super sack (75 cu ft each) to the 48 contiguous states. We don't ship to Alaska, Hawaii, U.S. territories, or P.O. boxes.
2. How it arrives
Your order comes by freight, curbside — to the curb, the end of your driveway, or the nearest accessible point. A pallet weighs 75 cu ft. Orders up to 9 pallets arrive on a freight truck, so no forklift is needed. Larger orders come by box truck or flatbed, which you unload with a forklift and pallet jack; we confirm the details with you first.
3. How long it takes
Orders typically arrive within 5 to 10 business days. Some take a few more days, and in rare events — such as COVID-19 — delays have reached up to 90 days. Transit times are estimates, not guarantees.
4. Scheduling your delivery
The freight carrier calls to schedule, usually a day ahead, using the number on your order. Please keep it reachable and have someone available to receive the shipment.
5. Check your order before you sign
Inspect the shipment at delivery. If anything is damaged or short, note it on the receipt and photograph it while the driver is there; report hidden damage within 5 business days. Contact us and we'll file the freight claim for you — and if the claim is valid, we replace the damaged material free of charge or refund it — your choice. There's no return shipping for you to arrange when the damage is the carrier's fault. Full details in our Returns & Refund Policy.
6. Your delivery address
Please give a complete, accurate, accessible address. If a delivery fails because of a wrong address or no one to receive it — or you refuse a delivery that isn't damaged — the freight cost is yours. Risk of loss passes to you on delivery.
7. Ordering and changes
Order up to 9 pallets online; for 10 or more, request a quote. You can change or cancel before your order ships; after that it's covered by our Returns & Refund Policy.
8. Questions?
Call 800-918-3357 or email support@perfectrubbermulch.com, Monday–Friday.
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