Return & Complaint Policies
Your satisfaction is our goal but please be aware that a lot of effort goes into preparing orders prior to shipment. With this in mind we encourage you obtain samples prior to ordering. Orders cancelled by buyer that have already shipped are subject to our return policy terms. Refusing an order once shipped will result in return freight charges that may exceed the original purchase price. By purchasing product you agree to pay all incurred costs imposed by the trucking company for rerouting your freight. Special orders (i.e. custom color mulch) cannot be returned.
In the event product needs to be returned, we will help facilitate the return however you will be responsible for both our initial shipping costs and the return fees. Products must be returned to us in brand new condition, unused, and in their original packaging. Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.
Buyer must report any warranted defect to seller in writing within 5 days of discovery, but no later than 15 days from the date of receipt of goods; permit the seller to inspect the defective goods. Buyer’s sole remedy for any such defect is the repair or replacement of the goods or credit against future purchases, at Seller’s sole option. Buyer does not authorize and pay for packaging and shipping in advance, seller may destroy or otherwise dispose of the goods as it may determine. This warranty does not include labor or shipping costs and it does not include damage due to abuse, accident, misuse, modification, or improper use.